Privacy Policy

At Caxino Casino, we value transparency and take your privacy seriously. We appreciate you trusting us with your personal information ("PI") and want to be clear about how we use it, following Ontario and Canadian laws.

Rootz LTD is committed to protecting your personal information and complying with applicable laws including FIPPA, PIPEDA, Ontario gaming regulations, our agreement with iGaming Ontario, the Maltese Data Protection Act, GDPR, and other relevant legislation.

This Privacy Policy explains our practices for applications, software, websites, and services (the "Services"). You'll learn what personal information we collect, how we use it, what control you have, and how we keep it safe.

If you have questions, contact us at dpo@caksino.com.

1. Who We Are and How to Contact Us

Rootz Ltd is a Maltese company committed to protecting your personal information and following applicable laws including FIPPA, PIPEDA, Ontario gaming regulations, and our operating agreement with iGaming Ontario.

We handle your personal information and provide our services. Under applicable laws, we operate on behalf of iGaming Ontario, with your information remaining under their control while we collect, use, and disclose it in compliance with all requirements.

Our Data Protection Officer handles all privacy matters. For questions about your rights or our policies, contact them at dpo@caksino.com.

Our Address:
Rootz LTD
Ewropa Business Centre
Level 3 - 701, Dun Karm Street
Birkirkara BKR 9034
Malta

2. Why We Collect Personal Information

We need your personal information to provide our gaming services safely and legally. We only ask for the minimum information required and use it only for lawful purposes.

When you register an account, you enter a contract with us (as outlined in our Terms and Conditions). To fulfill our obligations and provide access to our services, we need to process some personal information. We'll always clarify what's mandatory versus optional.

We use your information to:

• Create and manage your gaming account
• Process deposits, withdrawals, and bets
• Manage loyalty points and rewards
• Protect your account and prevent fraud
• Provide customer support
• Improve our services
• Prevent multiple account registrations

Legal and regulatory requirements:

As a licensed gaming company, we must collect certain information to comply with:

1. Age and identity verification
2. Source of income verification
3. Due diligence checks
4. Fraud and money laundering prevention
5. Problem gambling monitoring
6. Duplicate account prevention

3. Where We Get Your Information

Most information comes directly from you, but we sometimes receive information from other sources:

• Directly from you: Registration details, documents, communications
• Due diligence providers: Background checks for compliance
• Payment processors: Transaction-related information
• Your device: Technical information when you visit our site

4. What Information We Collect

Required Account Information:

• Name, address, and location
• Email address and phone number
• Date of birth and gender
• Government ID numbers (Social Insurance Number, etc.)
• Government-issued photo ID
• Occupation and income source (for compliance)

Payment Information:

• Credit/debit card details (encrypted and tokenized)
• Payment history
• We only store the last 4 digits of your card for convenience

Technical Information:

• Device information (IP address, browser type, operating system)
• Location data (for eligibility verification)
• Website usage data (pages visited, game preferences)
• Cookies and similar technologies

Gaming Information:

• Game play history and preferences
• Bets, deposits, withdrawals, and winnings
• Bonus and loyalty point usage

5. How We Use Your Information

Service Delivery:

• Provide your player dashboard and game access
• Process transactions and payments
• Offer personalized game suggestions
• Deliver customer support

Service Improvement:

• Analyze user behavior to improve our platform
• Develop new features and games
• Troubleshoot technical issues
• Conduct research and testing

Safety and Compliance:

• Verify your identity and age
• Prevent fraud and money laundering
• Monitor for problem gambling
• Ensure regulatory compliance

6. How We Communicate With You

We communicate with you for different reasons:

Service Communications (Essential):

• Account updates and security notifications
• Transaction confirmations
• Important policy changes
• Customer support responses

Marketing Communications (Optional):

• Promotional offers and bonuses
• Game recommendations
• News and updates

7. How Information Is Shared

We don't sell your personal information. We only share it when necessary:

Service Providers:

• Payment processors
• Identity verification services
• Customer support platforms
• Security and fraud prevention services

Legal Requirements:

• Gaming regulators (AGCO, iGaming Ontario)
• Law enforcement (when legally required)
• Financial crime prevention authorities

Business Operations:

• Within our corporate group (Rootz companies)
• During business transfers or mergers

8. Your Rights and Controls

You have several rights regarding your personal information:

Access and Portability:

• Access: Request a copy of your personal information
• Portability: Get your data in a common format

Correction and Deletion:

• Correction: Update incorrect information
• Deletion: Request deletion (subject to legal requirements)

Processing Controls:

• Restriction: Limit how we process your data
• Objection: Object to certain processing
• Consent Withdrawal: Remove consent for marketing

9. How Long We Keep Information

We keep your information only as long as necessary:

• Active accounts: While you use our services
• Closed accounts: Up to 7 years for regulatory compliance
• Marketing data: Until you opt out
• Legal requirements: As required by law

10. Safety and Security Measures

We protect your information with industry-standard security measures:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Staff training on data protection
• Access controls and monitoring

11. International Operations

We try to keep your information within Canada and the European Economic Area. When transfers are necessary, we ensure equivalent protection through:

• Contractual safeguards
• Adequacy decisions
• Security standards compliance

12. Compliance and Complaints

Our Privacy Policy complies with all applicable laws and regulations.

Making a Complaint:

If you're unhappy with how we've handled your information, email dpo@caksino.com with:

• Your name and contact details
• Your registered email
• Full details of your complaint

We'll investigate and respond. If unsatisfied with our resolution, you can escalate to iGaming Ontario or relevant data protection authorities.

Policy Updates:

We may update this policy for legal or security reasons. We'll notify you of material changes and give you time to review before they take effect.

Language Versions:

This policy may be translated into other languages for convenience, but the English version is legally binding in case of conflicts.